Student Support & Wellbeing Officer

Job Category : Administrative

Job Type : Full Time

Job Reference Number : HR-FT-08-2026

Job Open Date : 2026-03-25 - Deadline: 2026-04-25

Job Location : Abu Dhabi, UAE

Job Description

Provide student support and case management services to promote student wellbeing, inclusion, and academic success. The role focuses on assisting students facing personal, social, or wellbeing challenges by providing guidance, coordinating support services, and facilitating access to university and external resources.

Key Accountability

Student Complaint:

Handling of student complaints, wellbeing concerns, and behavioral incidents.
Document and track student cases while maintaining confidentiality and professionalism.
Ensure timely follow-up, maintain accurate case tracking logs, and close cases through consistent monitoring and daily record updates.

Student Wellbeing & Support:

Conduct wellbeing check-ins with students experiencing personal, social, or academic challenges.
Provide guidance and practical support to help students navigate university life and campus resources.
Identify students requiring additional assistance and coordinate referrals to appropriate university or external support services.
Monitor and follow up on student wellbeing cases to ensure appropriate support and intervention.

Students of Determination (SOD) Support:

Coordinate academic and campus accommodations for Students of Determination in collaboration with faculty and relevant departments.
Support the implementation of inclusive practices to ensure accessibility throughout the student journey.
Maintain documentation related to accommodations and support plans.

Peer Tutor and Mentor Programs:

Assist in the coordination of Peer Tutor and Peer Mentor programs.
Support recruitment, scheduling, and monitoring of peer support activities.
Coordinate workshops and training sessions that support student academic success.

Wellbeing and success Events:

Assist in planning, executing, and promoting wellbeing events, awareness campaigns, and a success workshop. Coordinate logistics, liaise with departments and partners, and support peers and student participation in university-wide initiatives.

Policies, Procedures & Reporting:

Assist in updating section policies and procedures in alignment with university strategies and standards.
Maintain accurate case tracking logs and support documentation of student services.
Prepare reports related to student wellbeing services and activities.

Related Duties:

Perform other duties and responsibilities as assigned by the Line Manager to support departmental operations

Qualification

Minimum Qualifications:

Bachelor’s degree in social work, Social Services, Community Development, or a related field.

Minimum Experience:

2–4 years of experience in student support services, social work, community support, or case management, preferably within a higher education environment.

Job-Specific Skills:

Strong interpersonal and communication skills.
Ability to support students from diverse cultural and academic backgrounds.
Case management and student support coordination skills.
Knowledge of student wellbeing, inclusion, and accessibility practices.
Organizational and administrative skills.
Ability to work collaboratively with faculty, staff, and external partners.
Proficiency in Microsoft Office and student case tracking systems.
Languages: English, Arabic and French would be an added advantage

Student Support & Wellbeing Officer